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Customer Support


Context Help

If you lose your way inside our Control Panel, the first step you should take is to click the Help button, which is visible on each and every page. A context menu will open. It comprises in-depth information about all the operations that you can carry out on the given page. Each context menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have a rich library of educational video clips describing how to work with our Control Panel. They're created for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can swiftly become familiar with our web hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you searching for, have a glance at our extensive Frequently Asked Questions database, which contains questions asked by real customers and offers real solutions. We frequently "revamp" our FAQ section with new entries in an attempt to cover all the new additions and innovations related to our hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can contact our fantastic team of tech support engineers available 24/7 and ready to assist you with any problem. Each trouble ticket you send will be responded to in less than 60 minutes (the average ticket response time is about 20 minutes), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 242080

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com